Refund policy

Easy Returns

Returned goods must be unworn and in perfect condition, with all labels attached and in the original packaging. You have the right to return your order up to 14 Days from delivery date. Please do not taint clothing with aftershave, deodorant or makeup when trying on as we may refuse to issue a refund if we deem the condition unsellable.

Please return your item to:

305 Byres Road

Glasgow G12 8UQ

To ensure the best possible service please note that all refunds and exchanges must be made through our E-commerce Department. 

When returning items by post, please ensure the goods are securely and safely packaged so that the goods are not damaged in transit. To make it easy we will provide you with a return address sticker for items to be returned and ask you to please voice your reason for goods returned by completing the ‘Reason for return’ section, so we can improve our service to you.

If you choose to exchange an item, we shall pay for the new exchange item to be delivered.

We ask that customers outwith the EU mark any returned packages with "Returning to country of origin" to prevent any delays at the relevant customs authorities.

Refund Time

Your item will be refunded within at least two weeks of receiving your goods and within 30 days of receiving a written notice of cancellation.

Faulty Items

If the item you received is faulty, please contact customer support ( quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us a few photographs of the fault. The photographs will be sent across to our warehouse team to determine the course of action.

Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.

This does not affect your statutory rights.